Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Casino Games
Can I play Casino Games with Bonus Money?
Playing Casino Games will deduct funds from your account balance. Bonus money cannot be used.
How do I receive my winnings when playing Casino Games?
Winnings will be credited to your account balance shortly after any Casino Game win. You can view them listed next to the Casino Game you played under ‘My Account’.
How do I use the funds in my account to play Casino Games?
Funds will be automatically deducted from your account balance each time you start a Casino Game. Just make sure your account has sufficient funds to keep the fun going without interruptions.
What is a ‘round’ in a Casino Game?
A "round" in a Casino Game is a complete cycle of gameplay with a distinct start and finish. During a round, players place their bets, activate the game (such as spinning the slot machines and loading symbols), and then wait for the results.
Free Spins activate as soon as you earn them. Any Free Spins left by the end of a session will automatically carry over to your next session, as long as it starts within 24 hours.
I just won Free Spins, but had to stop playing due to circumstances beyond my control. What happens to those Free Spins now?
If you don't return to the game within 24 hours, GameV (the provider for all games on TheLotter) will use your Free Spins on your behalf and update your account balance with any winnings. However, you won’t be able to view those sessions individually; their winnings will be added to the total amount obtained from your last paid session.
TheLotter iOS and Android Apps