Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
About TheLotter
Registration & Account

How to Play

Hide
Q

How do I play the lottery online?

Q

How will I know the rules of the different lotteries on the site?

Q

What is the My Lucky Numbers feature?

Q

Can I purchase just one line?

Q

Can I choose any combination of numbers for my entry?

Q

Do I have to fill in all the lines in a form?

Q

What is a bonus number?

Q

What is the Reintegro?

Q

What is an additional number (Powerball)?

Q

What is Mega Millions Megaplier feature?

Q

What is the Powerball Power Play feature?

Q

What is a systematic form (6-14 numbers)?

Q

When do lottery draws close on the site?

Syndicates
Bundles
Payments and Deposits
Winning
Withdrawals
Subscriptions
Multi-Draws
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
Quick Draws
Scratchcards
Casino Games
Lottery Courier Service
Results & Alerts
Promotions
TheLotter iOS and Android Apps
Responsible Gaming
Lottery Scams
Troubleshooting