Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Lottery Courier Service
What does our lottery courier service do?
TheLotter's lottery courier service enables you to view a scanned copy of the lottery ticket purchased on your behalf. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. The copy of the ticket guarantees your exclusive ownership of the ticket and ensures that nobody but you will be able to claim the prize. To see the copy of your ticket, visit My Account and click on the relevant row and view the scan on the right side of the screen. Please note: Your tickets are not sent by email and can only be accessed in your online account.
Will I be able to see a copy of my ticket before the draw?
TheLotter makes every effort to ensure that you will be able to view your scanned ticket in your account prior to the draw.
In the unlikely event that we are unable to purchase your lottery ticket due to technical difficulty or circumstances beyond our control, the ticket will be cancelled and refunded to your account. We will do our best to notify you of this situation before the lottery draw takes place.
Where is my actual ticket located?
Your ticket will be securely stored at the TheLotter local office which handled its purchase. The ticket will be stored in a safe vault there, and a scanned copy will be visible in your account on the site. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. Please visit My Account and select the relevant row to view a copy of your ticket online.
How do I know the ticket you purchased belongs to me?
When you purchase a lottery ticket at TheLotter, you receive three proofs of purchase establishing your legal right to the ticket and the prize if you win: a confirmation email; the participation information stored in your account; and a copy of the scanned ticket with your unique number selection. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. You can see a copy of your ticket in My Account.
How will I know when my ticket has been scanned?
We will be glad to notify you when the ticket you purchased has been scanned and is visible in your account. If you would like to receive a notification for every ticket scanned, you can easily do so by adjusting your Email Notification settings.
TheLotter iOS and Android Apps
