Frequently Asked Questions

Starting to play is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to list your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to list your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the payment methods available in your region and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to play!

When registering at our site through Facebook, TheLotter receives access to your Facebook public information. TheLotter will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.

Yes, customers who download TheLotter iOS App can register with Apple.

You can log in to your account using the email/username and password you registered with. Alternatively, you can also register and log in to TheLotter on desktop or through our iOS mobile app using your Facebook profile. If you forgot your password, you can reset it here.

TheLotter’s website is presented to customers in a wide range of major languages. To select or update your default language, please visitPersonal Details on our desktop site. Please note that all correspondence from the site will be sent in your default language.

TheLotter supports eight international currencies:  Australian Dollar, British Pound, Canadian Dollar, Euro, Russian Ruble, South African Rand, Swiss Franc, and US Dollar. You can select a preferred currency for each payment method you register in Payment Details on our desktop site. Your payment method will be charged in the designated currency, and the currency displayed on the site will be the same as the currency selected for your default payment method.

To learn more about the payment options available at TheLotter, visit the Payment Methods page.

To select which notifications you wish to receive from us, whether by email or SMS, please visit the Notifications section of your account on our desktop site and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts, and notifications when your lottery tickets are scanned and uploaded to your account.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.

You can see a complete summary of your one-time entries, subscriptions, multi-draws, deposits, withdrawals, and wins when you visit My Account. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.

Go to the Account Security section under Personal Details in your account. Two options are available to you:

1. Enable an email notification every time there’s a login to your account.
2. Activate a 2-step login process for increased account security.

Additionally, we recommend updating your password every month or so for extra protection.

To delete your account:

• Go to Personal Details in My Account and click the 'Delete' button at the bottom of the page.
• In the popup that will appear, choose Delete.
• Select a reason from the dropdown menu, or choose 'Other' to specify your own.
• Confirm the deletion by entering the code sent to the email address registered to your account at TheLotter.
• If successful, you will be logged out automatically and receive an email notification confirming the deletion.

Yes, you can. Please note that account deletion is permanent and cannot be undone. When you delete your account, all personal data and payment method details will be promptly removed. However, in compliance with applicable regulations, some data may be retained for a required period before being permanently deleted. Once your account is deleted, you will lose access to it, and any remaining funds will be forfeited.

To delete your account:

• Go to Personal Details in My Account and click the 'Delete' button at the bottom of the page.
• In the popup that will appear, choose Delete.
• Select a reason from the dropdown menu, or choose 'Other' to specify your own.
• Confirm the deletion by entering the code sent to the email address registered to your account at TheLotter.
• If successful, you will be logged out automatically and receive an email notification confirming the deletion.

Please note, your account cannot be deleted if:

• Your account has an active or recent self-exclusion period.
• Your account’s status is frozen due to regulatory reasons.
• You have active orders or pending transactions.

When you delete your account, all personal data and payment method details will be promptly removed. However, in compliance with applicable regulations, some data may be retained for a required period before being permanently deleted.