Frequently Asked Questions
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Responsible Gaming
What is responsible gaming?
Responsible gaming means staying in control of the amount of time and the amount of money spent on gaming. TheLotter recommends that all customers establish limits for participating in lottery draws, and that they do not turn to lotteries as a source of income or as a way to recoup debt.
In addition, TheLotter strictly enforces a minimum age limit for our customers. Anyone under the age of 18 years is stringently prohibited from registering an account and using our service (and in some jurisdictions, you may be prohibited from playing lotteries even when you're older than 18).
TheLotter strongly recommends that its customers be fully aware of the signs of problematic gaming behaviour and limit their play accordingly.
How can I play responsibly?
TheLotter provides a set of self-limiting tools that will enable customers to enjoy gaming responsibly on our site. These facilities include setting a Deposit Limit, Spend Limit, Time Limit, Time Out, Reality Check, and Self-Exclusion period. Once you've registered an account and selected a payment method you can access these features in the Responsible Gaming section of your account.
TheLotter encourages its customers to read all the details of our Responsible Gaming Programme and take advantage of the self-limiting tools provided. We don’t want you to spend more than you can afford and we want you to stay in control of your gaming.
How do I use the Time Out option?
Once you've registered an account and selected a payment method, you can switch on the Time Out feature when you login to your account and navigate to Responsible Gaming. In the Time Out Settings section, select your desired Time Out period (from 1 day and up). During the Time Out period you will not be able to make any new purchases and you won’t be able to deposit money in your account.
You cannot shorten or cancel the Time Out period you selected for your account.
How do I set a Deposit Limit for my account?
Once you've registered an account and selected a payment method you can set a Deposit Limit when you login to your account and navigate to Responsible Gaming. In the Deposit Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the deposit limit you wish to set for that period.
You can change the Deposit Limit setting for your account at any time. Please note, however, that if you choose to decrease your Deposit Limit, the change will come into effect immediately, but if you choose to increase your Deposit Limit, it will only increase after a so-called "cooling off" period.
How do I activate Self-Exclusion (so that I cannot log in to my account)?
Once you've registered an account and selected a payment method you can set a Self-Exclusion period when you login to your account and navigate to Responsible Gaming. In the Self-Exclusion Settings section, select your desired time period (from 6 months and up). During the Self-Exclusion period, you will be unable to perform any action in your account.
How do I set a Session Time Limit?
Once you've registered an account and selected a payment method you can set a Session Time Limit when you login to your account and navigate to Responsible Gaming. In the Time Limit Settings section, enter a value between 30 minutes and 240 minutes. You can change or cancel your account's Session Time Limit at any time.
Please note that once you’ve set a Session Time Limit for your account and you’ve been on the site for the amount of time you set as your limit, you will be logged out immediately regardless of what you’re doing at that instant. Any unsaved actions will be lost and you will need to log back in if you want to continue playing.
How do I set a Spend Limit for my account?
You can limit the amount of money you spend within a set period of time by setting a Spend Limit on your account. Once you reach your maximum spending cap, you’ll be unable to spend any more until the end of that period.
Once you've registered an account and selected a payment method you can set a Spend Limit when you login to your account and navigate to Responsible Gaming. In the Spend Limit Settings section, select your desired time period (Daily, Weekly, or Monthly) and the spending limit you wish to set for that period.
You can change the Spend Limit setting for your account at any time. Please note, however, that if you choose to decrease your Spend Limit, the change will come into effect immediately, but if you choose to increase your Spend Limit, it will only increase after a so-called "cooling off" period.
Yes! theLotter is licensed by the Malta Gaming Authority (MGA). This license validates the trustworthiness of our brand and ensures that your funds are protected and your purchases are handled in a process that is both fair and transparent.
How do I set a Reality Check for my account?
Once you've registered an account and selected a payment method, you can switch on the Reality Check feature when you login to your account and navigate to Responsible Gaming. In the Reality Check Settings section, select how often you would like to get a reminder telling you how long you have been playing and how much you’ve won and lost during your session. After receiving this reminder, you can then choose to end your session or return to the game.
Reality Check settings can be changed at any time by choosing not to receive reminders or by selecting a new time option. Upon pressing "save" your changes will take effect immediately.
